FAQs

• What does it mean when a domain is in "Auction Lock" status?

  When a domain won in our Expired Domain Auctions is added to the winning bidder's account, the domain is put in "Auction Lock" status for about 15 days.While in this status, the domain cannot be unlocked, transferred to a different registrar, or moved into another Dynadot account. However, you can set the name servers for the domain. The Whois information will still show the registrant as "Pending Renewal or Deletion."At the end of the 15 days, the "Auction Lock" status will automatically be removed.NOTE: This is different than the "Buy Lock" that is placed on Marketplace domains. Inventory from our registrar partners may have a 60 day hold depending on registry transfer requirements. Dynadot is unable to override such restrictions. If installment payment is selected for the expired auction order, the auction lock will remain in place until 15 days after the final installment payment has been made.

• Where can I print out an order receipt or invoice?

  Need a receipt or invoice for your domain or website purchase with Dynadot? No problem! You can easily print one out right from your Dynadot account. To print out an order receipt, please follow these steps: Sign in to your Dynadot account. Select "Payments" from the left-side menu bar, and click "Order Log" on the right. If you would like to add any customizations, please click on "Customize invoice labels" and enter them. Choose your date range and click on the "Search" button. Click on the order link whose receipt you need under the "Items" column. A page will open up with more details about that particular order. At the top right corner of the page, you can click on the "Print invoice" button to generate a more printer-friendly invoice for the order. Use the print option in your web browser to print out your receipt. NOTE: To add customizations you have two methods: While in your order log, click on "Customize invoice labels". From your account, go to "My Info", then "Account Settings", scroll down to "Invoice Customization" and enter your name and label there.

• How do I know how much I need to prepay to reach the next pricing level?

  Dynadot has three different pricing levels: Regular, Bulk, and Super Bulk. Each pricing level is based on your spending with us in the last 365 days. Both Bulk and Super Bulk pricing offer customers discounted pricing and other benefits.The easiest way to get to a certain pricing level and immediately reap the benefits is by prepaying into your account. To get to Bulk Pricing, you need to have $500 in annual spending and Super Bulk Pricing requires $5,000 in annual spending.You can see what your annual spending amount is by logging in to your Dynadot account and look at the "Annual Spending" section directly from the summary page. Then, you can prepay the amount you need to reach either $500/year or $5,000/year. Once your prepay order is complete, you will see your "Price Level" updated under the"Price Level" section and you will immediately have access to the discounted pricing and other benefits of that pricing level.

• How do I initiate a change ownership request if I am the current owner (domain push)?

  There are a few things you need to do before you start your change ownership request (domain push) order. Ask the recipient of the domain(s) to create a free Dynadot account if they do not already have one. Once the recipient has created a Dynadot account, ask for their Push Username. (NOTE: The Push Username name is not necessarily the same as your Dynadot username). This is needed to move or "push" the domain into their account. Make sure your domain is not about to expire. After you submit the domain push order, the recipient must accept the move before the domain expires. Otherwise, the domain must be renewed before it can be moved. Before you start the domain push, you will need to unlock the domain(s) you want to push. Once you've unlocked your domain(s) and have the recipient's push username, you can start the change ownership (domain push) order using the following steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Make sure the domain is unlocked Check the box next to the domain name(s) you want to move and select "Change Account" from the "Action" drop-down menu. Enter the Recipient Push Username" in the "Domain Change Account (Push)" pop-up window. Check "Keep current DNS settings" if you wish to retain the domain's current DNS settings. Click on the "Push Domains" button. Hover over your shopping cart and click "View Cart" button, then follow the "Checkout" to "Submit Order". You have done all your steps! An email will be sent to the recipient of the domain(s) asking them to confirm the move. Once the recipient accepts the move, the domain(s) will automatically be moved from your account to the recipient's account. The push request will expire in about a week if no response.NOTE: To do a bulk domain push, simply check off all the domains you would like to push and then follow the same steps above. Custom DNS settings do not carry over when a domain is moved between Dynadot accounts, unless the option "Keep current DNS settings" is checked. Please note that we'll be sending the Forum Name and Organization / Name to the recipient account.

• What is a premium domain?

  A premium domain is a domain that has been previously registered, often because it has the potential of becoming a memorable web address. Premium domains have high marketing potential and many of them already receive significant traffic.Premium domains are also often referred to as aftermarket domains, secondary market domains, high-value domains, great domains, or top domains.When you buy a premium domain, it is placed into your Dynadot account, usually in 10-20 business days.There is also another type of premium domain known as a "registry premium domains." These are premium domains that are set aside by the central registry and sold at a premium (higher) price. The majority of the new TLDs we launch have premium domain lists.Please note that premium prices are subject to change per the registry. This applies to registration, renewal, and transfer pricing.Is the domain you’re looking for taken or unavailable? Enter keywords into our domain suggestion tool and discover quality domains that are available for registration.

• I paid for my winning Expired Domain Auction order. Why is it still processing?

  Expired Domain Auction won orders take 3 to 4 days to process as you await the tail-end of the original registrant's Renewal Grace Period. If not renewed, the domain will be added to your account as soon as this period is over. If you need an estimated date and time for when your auction order will complete processing, please email [email protected] and include your order number in the subject line.NOTE: Once the domain is added to your account, it will be in "Auction Lock" status.

• How do I edit my account information?

  To edit your Dynadot account information, please follow these steps: Sign in to your Dynadot account. Select "My Info" from the left-side menu bar and click "Account Settings" in the drop-down. Under the "Account Info" section, click on the "Edit Info" button. You may need to unlock your account first. You can then edit your name, username, email address, phone number, mailing address, etc. You can also change your password on this page. Once you have updated your information, click on the "Save" button at the top-right corner to save your changes. NOTE: Updating your account information will not affect your Whois contact record(s). See more info about the difference between account info and contact records.

• Where can I find the auth code for my domain?

  The authorization code or EPP code of your domain is needed in order to transfer the domain to another registrar. To find the auth code for your domain, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Click on the domain name you want to transfer (it should be a link). Scroll down to the "Authorization Code" section. If your domain is transfer locked, press "Unlock Account" to unlock your account first. Once your account is unlocked, press the "Unlock" button to unlock your domain. The auth code which is a unique string of random letters and numbers will now be displayed in the "Authorization Code" section. You can also press the "New Code" button to generate a new authorization code. NOTE: Your domain needs to remain unlocked during the transfer process; however, we recommend locking your account to ensure its security. Our system will automatically re-lock it within 1 hour for you, but it's always a good idea to re-lock it as soon as you don't need it to be unlocked.

• How do I submit a grace period deletion request?

  Dynadot is one of the few registrars that supports domain tasting also know as grace deletions. Most domain extensions support grace deletions and most give you up to 118 grace hours to submit your grace deletion request.To submit a grace deletion request, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "New Domains" in the drop-down. Check the box next to the domain name(s) you wish to grace delete. Under the "Action" drop-down, click on the "Request Delete for Credit" button to submit your grace period deletion request. You can also submit bulk grace deletion requests.Please note: Not all domains can be deleted for credit. Check out our grace deletion chart to see which of our domain extensions allow grace deletions and the number of grace hours allotted. Any that cannot be grace deleted are listed as "none" under the "Grace Period" column and will be listed as having 0.00 grace hours left in the "New Domains" section of our control panel after registration. Even if your domain is eligible for grace deletion and your request is submitted within the grace hours allotted, some domain extensions have a maximum rate of deletion, which limits the number of grace deletions relative to the number of registrations. If we are at the max rate, your request will be put on the wait list. You can see which domain extensions have a max rate, check out their current rate, and see how many requests are on our wait list all on our grace deletion chart. If your grace deletion request is successful, you will receive a refund in the form of account credit minus any grace deletion fees. Most domain extensions have a fee of $1-$3, though some have no fee and some have higher fee. All fees are listed under the "Deletion Fee" column of our grace deletion chart. If you would like this account credit reversed and a refund issued to your original payment method instead, please contact Dynadot support as soon as possible. Refunds can be issued within 60 days of the payment date. Backorder domains cannot be grace deleted. Finally, please keep in mind that we cannot guarantee that any domain grace deletion will be successful.

• How do I set my domains to auto-renew?

  Setting up auto-renew for your domains can ensure you never lose a domain! When auto-renew is set up, our system will take care of the renewal for you days before the domain's expiration date.To set your domain to auto-renew, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Check the box next to the domain name(s) you wish to auto-renew. Select "Renew Options" from the "Action" drop-down menu. On the new page, set the drop-down menu to "auto-renew" and choose or enter your desired payment method. Press the "Save Settings" button to save your settings. If our auto-renewal attempt is not successful, we will email you. Then, we will make another attempt every day until the domain is removed from your Dynadot account. This allows you to simply update your payment method and then our system can complete the domain's auto-renewal. When we are able to successfully create the auto-renewal order, you will receive an email confirmation.You can also use these steps to turn auto-renew off on your domains. By default, all domains are set to have auto-renew off.NOTE: Setting an expired domain to auto-renew will also initiate a renewal attempt.